The roof over your head – What to look for and who to trust!
Summer thunderstorms are some of the most breathtaking weather events that occur in Texas! Many people have not seen a true thunderstorm until they move to Texas. While beautiful and captivating to watch, some storms can leave an aftermath of damage and destruction, like the most recent round of storms over Memorial Day weekend. Not only can they leave damages in their wake, but they also invite “storm chasers” from all over the country who come here to capitalize on the weak and weary.
Knowing the right roofer to hire for your home can be both challenging and confusing. How much should you spend? How will insurance help you out with the expenses? What questions should you ask your roofing contractor? These are all questions many homeowners have when they are faced with the task of repairing their roof. So, we decided to put together a list of what to look for to ensure this task is as painless as possible.
- Insurance is a must.
First and foremost, make sure that your contractor has liability insurance. You can and should ask to see the certificates and actually verify with the insurance company that all of the information provided is legit. We cannot stress enough the importance of dealing only with licensed and insured contractors. You should also verify the track record of any roofer, builder or contractor you’re thinking of hiring and ask for a list of recent customers and call them. This helps ensure that you are hiring a reputable company.
- Choose local.
Second, make sure that the company that you choose is local. This means that they are not just operating locally now, but have an established business and reputation in the community. We have had many calls from customers that have problems with contractors that they chose to install their roof who have now closed, moved or vanished. It is very easy to provide a piece of paper, but the warranty is only as good as the longevity and reputation of the roofing company. This also helps you avoid the “storm chasers” we mentioned earlier. These companies are only coming into to town to make some quick cash. They do not care about your roof or your pocket book and they will not be there for you when something goes wrong later on down the line.
- Price isn’t everything.
Do not choose a company based on price. Cheap bids drive down the market and anyone with overhead and proper insurance has to establish pricing to cover such costs. Those that do work on the side or are “Chuck’s in a truck” can always do the work cheaper, but in the long run, you get what you pay for. We are talking about your roof here…you know, that thing that keeps you, your family and your belongings safe, secure, and dry! Don’t skip out on quality of materials and workmanship – it’s not worth the risk. Going the cheap route on your roof will ultimately end up causing you to spend more money to fix problems, and many of these problems would have been covered under a workmanship guarantee by a reputable, established, local roofing company.
- Avoid storm chasers.
Again, we cannot stress enough the importance of dealing with local companies first and foremost! Steer clear of the knock-on-the-door, “We were in your neighborhood” routine. This is just canvassing and selling. Pick a roofer from a family or friend’s referral, a reputable review site, or a sign in your area that has a satisfied client on the other end. The majority of these “out of town” roofers will tell you that you have storm damage and make you sign a letter of intent. Don’t be pressured by forceful tactics. You never have to sign an intent letter. Wait to see the contracts and take your time in reviewing.
- Time and money.
Both belong to you and you should be in control. We suggest that you don’t give funds until the work is complete. Make sure that you are satisfied with the result and that the terms of payment were discussed prior to the job and adhered to by both parties.
Ask how long a job will take. You should have a clear idea of what size crew that they have and a completion day.
- Communication is key.
Did they return your calls? Did they send the documentation that you asked them to send? Did they follow through? If you answered “no” to these questions, then make sure you communicate your concerns to the company representative.
If they still can’t make good, walk away. Communication is paramount with any business transaction. If you aren’t getting what you need on the front end when they are trying to get your business, what will happen once you have committed the work to them?
Storm season is upon us in Central Texas. Texas Home and Floors wants to remind you of our 30 years of local service, our BBB A+ rating and our dedication to providing our customers with superior customer service and high-quality craftsmanship on all our products. If you have hail damage, use a company you can trust. Our testimonials speak for themselves! Call us today!